Harcourts Rip-off Rental Agents

On November 2008 I contracted Leanne Griffiths, Harcourts Strategic Property Management Ltd , Ellerslie, Auckland to provide tenants for a property I was in the process of transfering to my name.
The property was still in the old owner's name so the tenancy agreement was done in his name. This was done with his agreement and he gave me power of attourney to manage affairs regarding this property
As I was paying a mortgage on this property I needed tenants to avoid defaulting and thought that a registered agent would guarantee good tenants.
Yeah right!
Yeah right!
The agent, Leanne Griffiths put a tenant in the property with no bond, false name, false contact details and more animals than agreed on.
Not only that but left them there for several months rent free.
To add to that, when they finally left there was no property inspection and no mention made off the $800 worth of damage caused by the tenants while they were their. (see separate list and quote) Despite a tenancy tribunal and court order the arrears must be paid nothing has been received. To add insult to injury Melanie Griffiths now wants me to pay them to recover the money owing. Because the court ordered the money to be paid to the agent I can do nothing myself. I complained to the real Estate Institute only to be told that they don’t want to know and to take the agent to court. What a pack of crooks........
The tenant’s name according to the agreement was given as Jennifer Allison, employed by Wassabi Advertising Ltd , Newmarket. This was also the name given to the tenancy court and subsequent court order to pay arrears. At the beginning of the tenancy Leanne Griffiths assured me that the “tenant” came with good references. Although I asked to see these references I never did.
The reason?
The tenant's name was actually Karen Fleur Burnard and she was a WINZ beneficiary (364-607-629). She allegedly told the agent and the court she was living by herself but she was actually living with Craig Brennan Cullen also a WINZ beneficiary (290-882-912). This name and the address (17 Rimu Road, Mangere Bridge) was also found on discarded mail.
Along with evidence that this person was living at the house I noticed that only one double bed was in use.
No wonder they just walked away from the court order! My question here is why did the agent not know this (or perhaps she did).

We are about to start court proceedings against Leanne Griffiths, Harcourts Strategic Property Management Ltd and are in the process of assembling our case so invite input from the various parties.

Letter of complaint    Criminal behaviour, still considering court action.